1. Introduction
Gresa2000 S.L. ("we", "us" or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us.
We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Spanish data protection legislation.
2. Data Controller
The data controller responsible for your personal data is:
Gresa2000 S.L.
Email: info@opsrelieve.com
3. What Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, phone number and company name when you contact us via email or our contact form.
- Usage data: information about how you use our website, including IP address, browser type, pages visited and time spent on the site (collected via standard server logs).
- Communications: records of correspondence if you contact us directly.
4. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide information about our services.
- To manage our business relationship with you.
- To improve our website and services.
- To comply with our legal obligations.
We rely on the following legal bases for processing: legitimate interest (responding to enquiries, improving our services) and, where applicable, your consent or the performance of a contract.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact enquiries are retained for a maximum of 3 years unless an ongoing business relationship is established.
6. Sharing Your Data
We do not sell, rent or trade your personal data to third parties. We may share your data with:
- Technology service providers who assist us in operating our systems (under appropriate data processing agreements).
- Professional advisors such as lawyers or accountants, where necessary.
- Regulatory authorities, when required by law.
7. International Transfers
Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements, such as Standard Contractual Clauses.
8. Cookies
This website uses minimal technical cookies necessary for its operation. We do not use tracking or advertising cookies. No consent banner is required as no non-essential cookies are set.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: to obtain a copy of the personal data we hold about you.
- Right to rectification: to have inaccurate data corrected.
- Right to erasure: to request deletion of your data in certain circumstances.
- Right to restriction: to limit how we process your data.
- Right to data portability: to receive your data in a structured, machine-readable format.
- Right to object: to object to processing based on legitimate interests.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@opsrelieve.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — www.aepd.es).
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmitted to and from our website is encrypted using TLS.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact
For any questions or concerns about this Privacy Policy or our data practices, please contact us at info@opsrelieve.com.